Patient Experience Coordinator – Medical Office

Blanchard Valley Health System; Bluffton (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

Blanchard Valley Health System is seeking a patient services assistant for medical practice administration. You will schedule appointments, register patients, handle referrals and billing, and support a welcoming front desk.

This on-site role requires a high school diploma, strong communication, and reliability; duties include maintaining the waiting area and helping improve patient experience while upholding BVHS values.

Qualifications

• High school diploma or GED.
• Strong customer service and communication skills.
• Proficient with technology and office equipment.
• Willing to work at multiple BVMP locations as needed.
• Adhere to privacy policies and procedures.

Responsibilities

• Schedule and manage patient appointments using EMR.
• Complete patient registrations accurately.
• Manage document flow, referrals, prior authorizations, and benefits validation.
• Handle patient payments.
• Open and prepare the office for daily operations.
• Maintain a clean waiting area.
• Improve patient experience and uphold BVHS mission and values.
• Participate in process improvement.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Technology literacy

Privacy policy adherence

Education

High school diploma or GED

Tools

EMR systems

Job description

Blanchard Valley Health System is seeking a patient services assistant for medical practice administration. You will schedule appointments, register patients, handle referrals and billing, and support a welcoming front desk.

This on-site role requires a high school diploma, strong communication, and reliability; duties include maintaining the waiting area and helping improve patient experience while upholding BVHS values.