Patient Experience Front Desk Coordinator

Southwest Spine And Pain Care Specialists Llc; Vineyard (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Southwest Spine And Pain Care Specialists Llc in Utah seeks a friendly front desk receptionist to welcome patients, answer calls, and schedule appointments. You will verify insurance, collect payments, and document in the EHR, ensuring accurate records and smooth daily operations.

The role requires strong communication, confidentiality, and teamwork in a busy medical office. Training is provided; high school diploma or GED is required, and healthcare experience is a plus.

Qualifications

• Must have high school diploma or GED.
• Computer proficiency and phone skills are required.
• Excellent communication and customer service skills.
• Positive attitude and team player.
• Healthcare experience preferred but training will be provided.

Responsibilities

• Welcomes and greets patients and visitors in person.
• Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
• Schedule appointments in person or by telephone to optimize patient satisfaction and provider time.
• Schedule within the guidelines of multiple providers, verifying schedules and insurances.
• Assure the accurate new patient packet is mailed or emailed at time of scheduling.
• Maintain efficiency while delivering courteous, professional patient service.
• Document all patient information in the patient EHR, including demographics.
• Collect and post payments for patients and verify charges.
• Verify insurance coverage, benefits, and patient financial responsibility (out-of-pocket, deductible, copay, coinsurance).
• Keep appointments on schedule by notifying providers of arrival and delays; monitor service delivery against schedule.
• Maintain reception areas and protect patient confidentiality at all times.
• Coordinate patient referrals and multitask as needed.
• Follow policies and report changes to maintain smooth operations.
• Use sound judgement when handling calls and patients, especially if upset.
• Show respect for patients and care team members in every interaction.
• Demonstrate teamwork and a positive attitude.

Skills

Excellent communication

Customer service

Phone skills

Team player

Multitasking

Confidentiality awareness

Education

High school diploma or GED

Tools

EHR system

Scheduling software

Job description

Southwest Spine And Pain Care Specialists Llc in Utah seeks a friendly front desk receptionist to welcome patients, answer calls, and schedule appointments. You will verify insurance, collect payments, and document in the EHR, ensuring accurate records and smooth daily operations.

The role requires strong communication, confidentiality, and teamwork in a busy medical office. Training is provided; high school diploma or GED is required, and healthcare experience is a plus.