Patient Experience Coordinator — Medical Front Desk

American Family Care; Colorado Springs (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401k

401k matching

Great small business work environment

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free food and snacks

Paid time off

Training and development

Dental insurance

Health insurance

Vision insurance

Job summary

American Family Care in Colorado Springs is seeking a medical receptionist/front desk clerk to check patients in and out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

You will greet patients, register them, verify insurance, collect cash and insurance details, schedule follow-ups, and provide friendly, professional service while balancing daily charges and completing required documentation.

Qualifications

• High School graduate or equivalent.
• Medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and detail orientation.
• Strong customer service skills.
• Professional appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Attention to detail

Communication skills

Professional appearance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care in Colorado Springs is seeking a medical receptionist/front desk clerk to check patients in and out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

You will greet patients, register them, verify insurance, collect cash and insurance details, schedule follow-ups, and provide friendly, professional service while balancing daily charges and completing required documentation.