Patient Experience Coordinator — Medical Clinic

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Harborview Medical Center, part of UW Medicine, in Seattle, WA, is seeking a Patient Services Specialist 2 for 100% FTE, 40 hours weekly, on-site. The role supports internal and external communications, appointment scheduling, and data collection to ensure patient satisfaction and high-quality care.

Qualifications include a high school diploma and 1 year of healthcare, admin, or customer service experience; substitutes may apply. Shift is day-time, with no telework.

Qualifications

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Skills

Customer service

Healthcare administration

Phone handling

Education

High school diploma or equivalent

Job description

Harborview Medical Center, part of UW Medicine, in Seattle, WA, is seeking a Patient Services Specialist 2 for 100% FTE, 40 hours weekly, on-site. The role supports internal and external communications, appointment scheduling, and data collection to ensure patient satisfaction and high-quality care.

Qualifications include a high school diploma and 1 year of healthcare, admin, or customer service experience; substitutes may apply. Shift is day-time, with no telework.