Heart Institute Scheduler & Patient Concierge

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

UW Medical Center – Montlake Heart Institute is seeking a Patient Services Specialist 2 to support a robust communications system, schedule provider and ancillary appointments, and collect patient demographics, financial and clinical information. The role emphasizes patient satisfaction and collaborative care in a full-time on-site Seattle setting.

Eligible applicants will have a high school diploma or equivalent plus one year of healthcare, administrative, or customer service experience, or an

Qualifications

• High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience
• OR an equivalent combination of education/experience

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Skills

Phone triage

Scheduling

Patient data entry

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

UW Medical Center – Montlake Heart Institute is seeking a Patient Services Specialist 2 to support a robust communications system, schedule provider and ancillary appointments, and collect patient demographics, financial and clinical information. The role emphasizes patient satisfaction and collaborative care in a full-time on-site Seattle setting.

Eligible applicants will have a high school diploma or equivalent plus one year of healthcare, administrative, or customer service experience, or an