Patient Experience Coordinator - Medical Admin

CHI; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI Health Clinic in Omaha, NE seeks a Medical Support Assistant (MSA) for its Family Practice Clinic at 16st and Evans. You will be the first point of contact, guiding patient flow and handling routine scheduling, intake, and records with accuracy and confidentiality.

You will coordinate referrals, assist with specimen collection, maintain clean exam rooms, and support billing and communications. The role requires CNA or EMR training, CPR upon hire, and strong organizational and interpersonal

Qualifications

• Completion of a State Health Department approved CNA or EMR program upon hire.
• CPR certification upon hire.
• Strong organizational and communication skills; empathy and professionalism.

Responsibilities

• Assist with general patient care following clinic workflows.
• Greet and prepare patients, document reason for visit, vitals, allergies, medications, and screening questionnaires.
• Collect and prepare specimens for laboratory analysis.
• Clean and sterilize instruments.
• Ensure exam rooms are stocked, clean, and orderly.
• Escalate non-routine issues promptly.

Skills

Organizational skills

Communication skills

Empathy

Education

CNA program

EMR training

CPR certification

Job description

CHI Health Clinic in Omaha, NE seeks a Medical Support Assistant (MSA) for its Family Practice Clinic at 16st and Evans. You will be the first point of contact, guiding patient flow and handling routine scheduling, intake, and records with accuracy and confidentiality.

You will coordinate referrals, assist with specimen collection, maintain clean exam rooms, and support billing and communications. The role requires CNA or EMR training, CPR upon hire, and strong organizational and interpersonal