Medical Support Assistant

CHI; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI Health Clinic in Omaha, NE seeks a Medical Support Assistant (MSA) for its Family Practice Clinic at 16st and Evans. You will be the first point of contact, guiding patient flow and handling routine scheduling, intake, and records with accuracy and confidentiality.

You will coordinate referrals, assist with specimen collection, maintain clean exam rooms, and support billing and communications. The role requires CNA or EMR training, CPR upon hire, and strong organizational and interpersonal

Qualifications

• Completion of a State Health Department approved CNA or EMR program upon hire.
• CPR certification upon hire.
• Strong organizational and communication skills; empathy and professionalism.

Responsibilities

• Assist with general patient care following clinic workflows.
• Greet and prepare patients, document reason for visit, vitals, allergies, medications, and screening questionnaires.
• Collect and prepare specimens for laboratory analysis.
• Clean and sterilize instruments.
• Ensure exam rooms are stocked, clean, and orderly.
• Escalate non-routine issues promptly.

Skills

Organizational skills

Communication skills

Empathy

Education

CNA program

EMR training

CPR certification

Job description

Job Summary And Responsibilities

As our Medical Support Assistant (MSA) at our Family Practice Clinic at 16st and Evans, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Job Summary And Responsibilities

As our Medical Support Assistant (MSA) at our Family Practice Clinic at 16st and Evans, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs. Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations. To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

Required

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program or Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic at 16st and Evans delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour