Medical Support Assistant

CommonSpirit Health; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Job summary

CommonSpirit Health is seeking a Medical Support Assistant for a Family Practice Clinic in Omaha. The role focuses on patient scheduling, registration, and record-keeping while maintaining confidentiality and a welcoming environment.

Responsibilities include greeting patients, performing intake, coordinating referrals, and assisting with specimen collection and instrument sterilization to support efficient clinic operations.

Qualifications

• Must complete CNA or EMR training upon hire.
• CPR certification required upon hire.
• Strong organizational and communication skills.

Responsibilities

• Greet and prepare patients for visits; complete intake and document visit reason.
• Manage scheduling, registration, and medical record accuracy and confidentiality.
• Assist with specimen collection, instrument cleaning, and maintaining clean exam rooms.
• Coordinate referrals, support billing processes, and escalate non-routine issues.
• Support general clinical tasks following established workflow and patient-centric care.

Skills

Patient scheduling

EMR proficiency

Communication skills

Education

CNA certificate

EMR training

Tools

EMR software

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA) at our Family Practice Clinic at 16st and Evans, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient's reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

Required

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program or Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You’ll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic at 16st and Evans delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.