Patient Experience Coordinator I (Bilingual)

AltaMed Health Services; Anaheim (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with |

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Job summary

AltaMed Health Services Corp. is seeking a Patient Service Center Coordinator I in Anaheim, CA.

You will deliver exceptional customer service, manage scheduling, patient registration, and verify demographics and insurance while routing calls to appropriate departments. The role supports call center operations, confirms appointments, communicates clinic updates, and contributes to a positive patient experience through teamwork and adherence to policies.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience working in a call center environment or customer service environment required.
• Customer Service experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional customer service while supporting patients with scheduling, rescheduling, and canceling medical and dental appointments.
• Answer incoming calls and assist with patient registration and verify demographic and insurance information.
• Route calls to appropriate departments and support daily call center operations by monitoring call flow and appointment confirmations.
• Promote AltaMed services and preventive health initiatives; provide accurate information to patients.
• Contribute to a positive patient experience through effective communication and teamwork.

Skills

Customer service

Call center experience

Education

High School Diploma or equivalent

Job description

AltaMed Health Services Corp. is seeking a Patient Service Center Coordinator I in Anaheim, CA.

You will deliver exceptional customer service, manage scheduling, patient registration, and verify demographics and insurance while routing calls to appropriate departments. The role supports call center operations, confirms appointments, communicates clinic updates, and contributes to a positive patient experience through teamwork and adherence to policies.