Patient Service Center Coordinator I

altamed; Anaheim (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tail

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed is seeking a Patient Service Center Coordinator I to deliver outstanding patient service while handling scheduling, registrations, and insurance verification. You will answer calls, assist with appointment changes, and help patients navigate AltaMed services to promote preventive care.

The role emphasizes teamwork, adherence to policies, and a positive patient experience in a busy clinic setting. A bilingual English/Spanish preferred candidate is ideal for serving our diverse community

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience working in a call center environment or customer service environment required.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional customer service while assisting patients with scheduling, rescheduling, and canceling medical and dental appointments.
• Answer incoming calls, assist with patient registration, verify demographic and insurance information, and route calls to appropriate departments.
• Support daily call center operations by monitoring call flow and communicating routine clinic updates.

Skills

Customer service

Call center experience

Education

High School Diploma or equivalent

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Patient Service Center Coordinator I is responsible for providing exceptional customer service while supporting patients with scheduling, rescheduling, and canceling medical and dental appointments. The Coordinator answers incoming calls, assists with patient registration, verifies demographic and insurance information, and routes calls to the appropriate departments. The Coordinator supports daily call center operations by monitoring patient call flow, assisting with appointment confirmations, and communicating routine clinic updates. The Coordinator I serves as a resource to patients by providing accurate information regarding AltaMed services and promoting preventive health initiatives. Lastly, the Coordinator contributes to a positive patient experience through effective communication, teamwork, and adherence to organizational policies and procedures.

Minimum Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of experience working in a call center environment or customer service environment required.
• Customer Service experience preferred.
• Bilingual English/Spanish preferred.

Compensation

$25.00 - $27.97 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.