Patient Experience Coordinator - Hybrid Role

Medquest, Inc.; Coles Crossing (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

MedQuest Imaging in Florence, SC seeks a Front Office professional for patient check-in, appointment scheduling, and general front desk support. You will greet patients and visitors and manage calls and inquiries with professionalism.

The role requires strong customer service, clear communication, andComputer literacy to operate the office systems in a fast-paced imaging center environment.

Qualifications

• High School Diploma or equivalent.
• 0-2+ years of experience in a customer support or hospitality role.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to perform accurately on computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Check patients in and assist with scheduling at the imaging center front desk.
• Answer telephones and route calls to the appropriate party.
• Schedule patient appointments and manage patient accounts.
• Collect balances from patients at time of service.
• Perform front desk duties as necessary and maintain a welcoming environment.

Skills

Customer service

Phone etiquette

Multitasking

Computer literacy

Communication

Education

High School diploma

Bachelor's degree

Job description

MedQuest Imaging in Florence, SC seeks a Front Office professional for patient check-in, appointment scheduling, and general front desk support. You will greet patients and visitors and manage calls and inquiries with professionalism.

The role requires strong customer service, clear communication, andComputer literacy to operate the office systems in a fast-paced imaging center environment.