Patient Coordinator

SupportFinity™; United States; Hybrid; USD 32,000 - 46,000; Full time

Job summary

MedQuest Imaging is seeking a friendly, organized Front Desk Associate for our imaging center. You will be the first point of contact for patients, families, and referring physicians, greeting everyone and ensuring a comfortable experience.

Responsibilities include front desk duties such as checking in patients, answering calls, scheduling appointments, routing inquiries, and collecting balances at the point of service. A high school diploma and customer service experience are required.

Qualifications

• Education: High School Diploma or equivalent.
• 0-2+ years of experience in a customer support role or hospitality.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge of computers and ability to perform accurately.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve as the initial point of contact with patients, referring physicians, and the public on the imaging center’s behalf.
• Greet patients and families and ensure they feel comfortable while in the imaging center.
• Check patients in, answer the telephone, route calls, and schedule appointments.
• Collect balances from patients’ financial responsibility at time of service.
• Perform front office/desk duties as necessary.

Skills

Customer service

Written and verbal communication

Computer skills

Multi-tasking

Fast-paced environment

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education:

• High School Diploma or equivalent

Prior Experience

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.

About the company

MedQuest Imaging