Patient Coordinator

Medquest, Inc.; Coles Crossing (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

MedQuest Imaging in Florence, SC seeks a Front Office professional for patient check-in, appointment scheduling, and general front desk support. You will greet patients and visitors and manage calls and inquiries with professionalism.

The role requires strong customer service, clear communication, andComputer literacy to operate the office systems in a fast-paced imaging center environment.

Qualifications

• High School Diploma or equivalent.
• 0-2+ years of experience in a customer support or hospitality role.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to perform accurately on computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Check patients in and assist with scheduling at the imaging center front desk.
• Answer telephones and route calls to the appropriate party.
• Schedule patient appointments and manage patient accounts.
• Collect balances from patients at time of service.
• Perform front desk duties as necessary and maintain a welcoming environment.

Skills

Customer service

Phone etiquette

Multitasking

Computer literacy

Communication

Education

High School diploma

Bachelor's degree

Job description

Overview

Full-Time Schedule:

Monday to Thursday, 12 PM to 8 PM, and Friday, 10 AM to 6 PM.

Location: 805 South Irby Street Florence, South Carolina

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.