Patient Experience Coordinator — Hybrid/Remote

MedQuest Associates LLC; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid/remote opportunities

Job summary

MedQuest Imaging, a premier manager of outpatient diagnostic imaging facilities, seeks a front desk/office associate to be the first contact for patients and referring physicians at the Carolina Imaging location in Fayetteville, NC. The role includes welcoming patients, checking in, scheduling, and handling payments.

Ideal candidates have a high school diploma and 0-2+ years in customer-facing roles, with strong communication, multitasking, and computer skills to support a fast-paced setting.

Qualifications

• High School Diploma or equivalent.
• 0-2+ years of experience in a customer support role or hospitality field.
• Strong customer service background and focus.
• Professional written and verbal communication skills.
• Working knowledge and ability to perform accurately and efficiently on computer.
• Demonstrated ability to multi-task.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome all patients and visitors into the imaging center and ensure they feel comfortable.
• Check patients in and answer the telephone, routing calls to the appropriate party.
• Schedule patient appointments.
• Collect balances from patients’ financial responsibility at time of service.
• Perform other front office/desk duties as necessary.

Skills

Customer service

Professional communication

Computer skills

Multi-tasking

Education

High School Diploma

Job description

MedQuest Imaging, a premier manager of outpatient diagnostic imaging facilities, seeks a front desk/office associate to be the first contact for patients and referring physicians at the Carolina Imaging location in Fayetteville, NC. The role includes welcoming patients, checking in, scheduling, and handling payments.

Ideal candidates have a high school diploma and 0-2+ years in customer-facing roles, with strong communication, multitasking, and computer skills to support a fast-paced setting.