Patient Experience Coordinator - Hybrid Role

MedQuest Imaging; Monroe (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid/Remote work opportunities based

Employee discount

Job summary

MedQuest Imaging in Monroe, NC is seeking a Front Desk/Patient Services Representative to greet patients and visitors, schedule appointments, and support front desk operations. The role requires strong customer service, clear communication, and the ability to multi-task in a fast-paced imaging center environment.

0–2 years in customer service or hospitality is preferred; High School diploma required with a Bachelor’s degree being a plus.

Qualifications

• Front desk reception and patient intake experience preferred
• Strong customer service background and professional communication
• Ability to navigate scheduling systems and collect balances at point of service

Responsibilities

• Serve as the initial point of contact with patients and visitors
• Answer phones, route calls, and schedule patient appointments
• Check patients in/out and assist with balance collection at time of service

Skills

Customer service

Communication (written & verbal)

Multi-tasking

Computer skills

Fast-paced environment

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

MedQuest Imaging in Monroe, NC is seeking a Front Desk/Patient Services Representative to greet patients and visitors, schedule appointments, and support front desk operations. The role requires strong customer service, clear communication, and the ability to multi-task in a fast-paced imaging center environment.

0–2 years in customer service or hospitality is preferred; High School diploma required with a Bachelor’s degree being a plus.