Patient Experience Coordinator - Hybrid/Remote Options

MedQuest Associates LLC; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

MedQuest Imaging in Monroe, NC, is seeking a Front Desk/Receptionist to join our Novant Health Imaging Monroe facility. You will welcome patients, check in, answer phones, and schedule appointments, while handling front desk duties with professionalism.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced healthcare environment. A high school diploma and 0–2+ years in a customer-focused role are typical requirements.

Qualifications

• High School Diploma or equivalent.
• 0–2+ years of experience in customer support or hospitality.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience in a physician practice or medical services office is preferred.

Responsibilities

• Greet patients and visitors, check in patients, answer calls, schedule appointments.
• Collect balances at time of service and route inquiries to the appropriate party.
• Provide courteous, professional service and assist with front desk tasks as needed.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Education

High School Diploma

Bachelor's Degree

Job description

MedQuest Imaging in Monroe, NC, is seeking a Front Desk/Receptionist to join our Novant Health Imaging Monroe facility. You will welcome patients, check in, answer phones, and schedule appointments, while handling front desk duties with professionalism.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced healthcare environment. A high school diploma and 0–2+ years in a customer-focused role are typical requirements.