Patient Experience Coordinator — Hearing Care

WSA – Wonderful Sound for All; Reno (OH); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

My Hearing Centers, part of WS Audiology (WSA), is seeking a Patient Care Coordinator to join our clinic team. You’ll be the first voice patients hear and the first face they see, creating a warm, organized environment and supporting the patient journey from scheduling to follow-up.

You’ll collaborate with the hearing care provider, manage records, verify benefits, and educate patients on products and financing options while maintaining a clean, patient-ready space.

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus
• Friendly, confident and professional communication style
• Comfort making outbound calls and engaging patients by phone
• Strong organizational skills and attention to detail
• Ability to multitask and shift priorities in a busy environment
• Confidence learning and navigating multiple computer systems
• Team-first mindset and willingness to work toward shared clinic goals
• Patience and empathy when building rapport with patients of all ages, particularly seniors

Responsabilités

• Create a warm, welcoming experience for every patient who calls or visits the clinic
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey
• Build lasting relationships with patients and provide exceptional service throughout their experience
• Maintain accurate patient records and documentation
• Verify insurance benefits and assist patients with general coverage questions
• Process patient payments and transactions accurately
• Support clinic inventory, including ordering, tracking, and returns
• Educate patients about available products, services, financing options, and promotions
• Partner closely with the provider to support patient satisfaction and clinic goals
• Maintain a clean, organized, and patient-ready clinic environment
• Stay informed about company programs and services so you can confidently answer questions and assist patients

Connaissances

Customer service

Communication

Organizational skills

Phone skills

Multitasking

Outils

CRM software

Office software

Description du poste

My Hearing Centers, part of WS Audiology (WSA), is seeking a Patient Care Coordinator to join our clinic team. You’ll be the first voice patients hear and the first face they see, creating a warm, organized environment and supporting the patient journey from scheduling to follow-up.

You’ll collaborate with the hearing care provider, manage records, verify benefits, and educate patients on products and financing options while maintaining a clean, patient-ready space.