Patient Experience Coordinator - Healthcare Front Desk

Ivy Health Inc; Downingtown (Chester County); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

PTO accrual

6 holidays

Online education platform

Job summary

Ivy Health Inc in Downingtown, PA is seeking a Patient Coordinator to join our front-office team. You will be the first point of contact, helping register patients, schedule appointments, and ensure a seamless clinic experience for patients and families.

Excellent customer service and accurate record-keeping are essential as you support the clinical team and maintain smooth operations in a fast-paced healthcare setting. This is a full-time role based in Pennsylvania.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for patients and provide a welcoming, organized clinic experience.
• Support front office operations including patient registration and scheduling.
• Maintain accurate patient records and manage appointments to ensure coordination with the clinical team.
• Deliver excellent customer service to patients and families.

Skills

Administrative experience

Time management

Multi-tasking

Customer service

Tools

Microsoft Office

Job description

Ivy Health Inc in Downingtown, PA is seeking a Patient Coordinator to join our front-office team. You will be the first point of contact, helping register patients, schedule appointments, and ensure a seamless clinic experience for patients and families.

Excellent customer service and accurate record-keeping are essential as you support the clinical team and maintain smooth operations in a fast-paced healthcare setting. This is a full-time role based in Pennsylvania.