Patient Experience Coordinator — Healthcare Admin

Professional Physical Therapy; Cliffside Park (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and to help deliver outstanding customer service and a welcoming, positive patient experience across our clinics.

In this on-site role in Cliffside Park, you will greet patients, answer phones, schedule appointments, complete new patient registrations, explain insurance benefits and payment responsibilities, collect balances, and handle routine administrative tasks with accuracy and

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and learning new software.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registrations and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer skills

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Professional PT is seeking a dedicated Patient Care Coordinator to be the first point of contact for patients and to help deliver outstanding customer service and a welcoming, positive patient experience across our clinics.

In this on-site role in Cliffside Park, you will greet patients, answer phones, schedule appointments, complete new patient registrations, explain insurance benefits and payment responsibilities, collect balances, and handle routine administrative tasks with accuracy and