Patient Experience Coordinator – Healthcare

Central Ohio Primary Care; Reynoldsburg (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care is seeking a Patient Service Representative in Reynoldsburg, OH. You will be the first point of contact for patients, handling check-in, data entry, insurance verification, and billing collection while delivering exceptional service.

You will coordinate with clinical staff to ensure a smooth patient experience, manage scheduling, and respond to inquiries via phone and email, all while maintaining HIPAA-compliant privacy and accuracy in records.

Qualifications

• 1 year of administrative experience in a healthcare setting preferred
• High School diploma or GED required
• Excellent interpersonal and verbal communication skills
• Strong organizational and multi-tasking abilities

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification
• Collect copays and schedule follow-up appointments
• Answer phone calls and emails; route or escalate inquiries as needed
• Perform clerical tasks and maintain confidentiality of patient data per HIPAA

Job description

Central Ohio Primary Care is seeking a Patient Service Representative in Reynoldsburg, OH. You will be the first point of contact for patients, handling check-in, data entry, insurance verification, and billing collection while delivering exceptional service.

You will coordinate with clinical staff to ensure a smooth patient experience, manage scheduling, and respond to inquiries via phone and email, all while maintaining HIPAA-compliant privacy and accuracy in records.