Patient Experience Coordinator

Central Ohio Primary Care Physicians,Inc; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

The Central Ohio Primary Care Physicians,Inc is seeking a patient-focused front desk/clerical team member for Westerville, OH. This role handles patient check-in, data entry, insurance verification, and routine clerical tasks to ensure a smooth visit.

You will greet patients, collect copays, answer calls and emails, and coordinate with clinical staff to maintain a positive patient experience. This full-time on-site role requires a high school diploma; healthcare administrative experience is

Qualifications

• 1 year administrative experience in a healthcare setting
• High School diploma or GED

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Administrative experience inHealthcare

Education

High School diploma or GED

Job description

The Central Ohio Primary Care Physicians,Inc is seeking a patient-focused front desk/clerical team member for Westerville, OH. This role handles patient check-in, data entry, insurance verification, and routine clerical tasks to ensure a smooth visit.

You will greet patients, collect copays, answer calls and emails, and coordinate with clinical staff to maintain a positive patient experience. This full-time on-site role requires a high school diploma; healthcare administrative experience is