Patient Experience & Registration Specialist

Central Ohio Primary Care Physicians, Inc.; Gahanna (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for the Family Physicians of Gahanna location.

The role requires front-desk patient interaction, registration, insurance verification and copay collection in a busy clinical office setting. Responsibilities include greeting patients, coordinating with clinical staff, handling calls and emails, data entry, and maintaining HIPAA-compliant confidentiality.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Strong organizational and written communication skills.
• Ability to multi-task, prioritize, manage time effectively and respond timely.
• Knowledge of HIPAA guidelines and patient privacy.

Responsibilities

• Greet patients and complete check-in procedures.
• Register patients and verify insurance information.
• Collect copays and balance dues.
• Answer phones and emails; schedule appointments and reminders.
• Maintain clerical tasks and support to office staff.
• Ensure confidentiality of patient data per HIPAA.

Skills

Interpersonal skills

Organizational skills

Verbal communication

HIPAA knowledge

Education

High School diploma or GED

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for the Family Physicians of Gahanna location.

The role requires front-desk patient interaction, registration, insurance verification and copay collection in a busy clinical office setting. Responsibilities include greeting patients, coordinating with clinical staff, handling calls and emails, data entry, and maintaining HIPAA-compliant confidentiality.