Patient Experience Coordinator: Growth, Mentorship & Benefits

Ivy Health; Lorton (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits from month one

Generous PTO

Paid holidays

Bonus incentives

Job summary

Ivy Rehab for Kids in Lorton, VA is seeking a Patient Coordinator to join our clinics. You will greet and check‑in patients, schedule appointments, answer phones, verify insurance, obtain prior authorizations, collect payments, and help the clinic run smoothly.

This full‑time role offers a collaborative environment with therapists and staff, opportunities for growth, and a comprehensive benefits package starting within the first month.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and the ability to multi‑task in a fast-paced environment.
• Self‑motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Willingness to learn and grow in the role.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check‑in patients.
• Schedule appointments and manage calendars.
• Answer incoming phone calls and respond to inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patient registrations.
• Help the clinic maintain optimal performance.

Skills

Healthcare admin

MS Office

Time management

Multitasking

Self-motivated

Adaptability

Eagerness to learn

Patient focus

Tools

Excel

Word

Outlook

Job description

Ivy Rehab for Kids in Lorton, VA is seeking a Patient Coordinator to join our clinics. You will greet and check‑in patients, schedule appointments, answer phones, verify insurance, obtain prior authorizations, collect payments, and help the clinic run smoothly.

This full‑time role offers a collaborative environment with therapists and staff, opportunities for growth, and a comprehensive benefits package starting within the first month.