Patient Experience Coordinator: Front Office & Scheduling

Athletico; Homewood (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

PTO 15 days

Parental leave

Commuter pre-tax

Job summary

Athletico in Homewood, IL is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role reports to the Clinic Manager and collaborates with clinical teams to support revenue cycle goals.

Applicants should have 1–2 years of customer service and healthcare administration, be proficient with EMR/EHR systems, and manage insurance verification and payments effectively.

Qualifications

• Education: High School Diploma or GED.
• Excellent customer service and clear communication.
• Knowledge of healthcare insurance benefits and HIPAA.
• Experience with patient payments and revenue cycle basics.
• Proficient with MS Office and EMR/EHR systems.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
• Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
• Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.
• Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.
• Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.
• Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.
• Participate in ongoing training and cross‑training programs to maintain proficiency in front‑office operations and contribute to team flexibility.
• Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.
• Provide Rehab Aide cross training on front office duties.

Skills

Customer service

MS Office

Excel

HIPAA compliance

EMR/EHR systems

Scheduling platforms

Data entry accuracy

English proficiency

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Outlook

Excel

Job description

Athletico in Homewood, IL is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role reports to the Clinic Manager and collaborates with clinical teams to support revenue cycle goals.

Applicants should have 1–2 years of customer service and healthcare administration, be proficient with EMR/EHR systems, and manage insurance verification and payments effectively.