Patient Experience Coordinator | Front Office & Scheduling

Aspen Dental; City of Tonawanda (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Training program

Collaborative culture

TAG U learning

Job summary

Aspen Dental invites you to join as a Patient Coordinator, part of our Patient Experience team. This role begins with a four-week training program and reports to the Manager, performing essential front office duties to build trust and lasting impressions with patients.

You will schedule appointments, organize charts, verify insurance, and collect payments, while balancing deposits and card processing in a compassionate, service-first environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills with an ethical mindset.
• Effective time management.
• Organized and detail oriented.
• Must be age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Schedule and confirm patient appointments, organize charts, verify insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.
• Participate in four-week training program to succeed in your role.

Skills

Communication skills

Interpersonal skills

Time management

Organized

Detail oriented

Age 18+

Education

High school diploma or equivalent

Job description

Aspen Dental invites you to join as a Patient Coordinator, part of our Patient Experience team. This role begins with a four-week training program and reports to the Manager, performing essential front office duties to build trust and lasting impressions with patients.

You will schedule appointments, organize charts, verify insurance, and collect payments, while balancing deposits and card processing in a compassionate, service-first environment.