Patient Experience Coordinator - Front Office & Scheduling

bcbsaz; Arizona; On-site; USD 30,000 - 42,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, seeks a patient-facing front desk coordinator to manage check-in, scheduling, and front-office duties at our care center in Arizona. You will verify coverage, share pre-visit instructions, and maintain accurate EMR records.

Ideal candidates have strong customer service, solid organizational skills, and a basic understanding of HIPAA. On-site work with potential cross-clinic movement is required.

Qualifications

• Proficient PC skills and basic software literacy.
• Experience with EMR systems for scheduling and documentation (Athena is a plus).
• High school diploma or GED required.
• BLS certification required.
• Active Arizona fingerprint clearance card.

Responsibilities

• Lead patient check-in procedures with excellent customer service and a positive first impression.
• Verify coverage, confirm appointments, and share pre-visit instructions.
• Maintain accurate patient records in the EMR system.
• Handle calls with diligence and professional phone etiquette.
• Schedule appointments and optimize clinician schedules across locations.
• Coordinate with care teams to ensure seamless, integrated service.
• Protect patient confidentiality in accordance with HIPAA regulations.
• Keep front office and lobby organized and professional.
• Support the care team by communicating patient needs before visits.
• Adapt to changing priorities with attention to detail in a fast-paced environment.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Professional demeanor

Education

High school diploma or GED

Tools

Athena EMR

Job description

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, seeks a patient-facing front desk coordinator to manage check-in, scheduling, and front-office duties at our care center in Arizona. You will verify coverage, share pre-visit instructions, and maintain accurate EMR records.

Ideal candidates have strong customer service, solid organizational skills, and a basic understanding of HIPAA. On-site work with potential cross-clinic movement is required.