Patient Scheduling & Care Coordination Specialist

OrthoArizona; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Robust paid time off (PTO)

Medical with multiple plan options

Health Savings account + company

Dental & Vision insurance

Pet insurance

ID Theft protection & Legal assistance

Job summary

OrthoArizona is seeking a Patient Scheduling Coordinator to join our Arizona team. You will greet patients, collect data, verify insurance, and schedule appointments with attention to provider protocols and patient needs.

The role requires strong customer service, medical terminology knowledge, and solid computer skills. A high school diploma or GED is required, and bilingual abilities are a plus. Prior contact center or medical office experience is preferred.

Qualifications

• Excellent customer / patient service skills.
• Deep understanding and knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• High School diploma or GED.
• Prefer one-year medical office experience.
• Bilingual is a plus.
• Basic phone handling skills. Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

• Answer phone in a prompt, courteous and helpful manner; screen and route calls as needed.
• Make sound decisions on how to assist the patient based on their needs.
• Collect important patient data to ensure ease of scheduling.
• Verify insurance is active and update information prior to scheduling.
• Schedule appointments accurately per provider protocols and patient needs.

Skills

Customer service

Medical terminology

Computer skills

Verbal and written communication

Bilingual a plus

Education

High School diploma or GED

Tools

Practice management software

Job description

OrthoArizona is seeking a Patient Scheduling Coordinator to join our Arizona team. You will greet patients, collect data, verify insurance, and schedule appointments with attention to provider protocols and patient needs.

The role requires strong customer service, medical terminology knowledge, and solid computer skills. A high school diploma or GED is required, and bilingual abilities are a plus. Prior contact center or medical office experience is preferred.