Patient Experience Coordinator — Front Office & Billing

Athletico Physical Therapy; Springfield (VA); On-site; USD 20,664 - 32,373; Full time

Benefits offered by this job

Medical & Rx, Dental & Vision (elig. 1

HSA, Healthcare FSA

Progyny Fertility Benefit

Life Insurance

Short-Term & Long-Term Disability

Maternity & Parental Leave

15 days PTO (accruing)

6 Major Holidays + 2 floating holidays

401(k) with company match

Transit & Parking Pre-Tax

EAP

Job summary

Athletico Physical Therapy in Springfield, VA is hiring a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience and supporting revenue cycle performance.

You will collaborate with clinical teams, utilize EMR/EHR systems, educate patients on payments, collect time-of-service payments, and help maintain data integrity and HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• 1-2 years of healthcare administration preferred.

Responsibilities

• Deliver an exceptional front-office experience with warm patient interactions.
• Complete patient intake and registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and payment options; assist with digital tools.

Skills

Customer service

EMR/EHR systems

Insurance verification

Data entry

Scheduling

Communication

HIPAA compliance

Education

High School Diploma or GED

Tools

MS Office Suite

Excel

Scheduling platforms

Reporting dashboards

Job description

Athletico Physical Therapy in Springfield, VA is hiring a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience and supporting revenue cycle performance.

You will collaborate with clinical teams, utilize EMR/EHR systems, educate patients on payments, collect time-of-service payments, and help maintain data integrity and HIPAA compliance.