Patient Experience Coordinator - Front Office

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Patient Relations Rep II at Sarasota Memorial Health Care System is responsible for patient-related activities within the office, including scheduling, check-in, checkout, and follow-up communications. This role serves as a liaison between the physician, patient, the office, and the insurance company, and handles collections from patients at checkout.

The position emphasizes compliance, confidentiality, and upholding the organization's Mission, Vision, and Values while delivering service,

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.

Responsibilities

• Schedule patients, perform check-in and checkout, and conduct follow-up communications.
• Act as a liaison between physician, patient, office, and insurance company.
• Handle collections of monies from patients at time of checkout.

Skills

Computer skills

Data entry

Professional demeanor

Relationship building

Multitasking

Dependability

Initiative

Self-direction

Education

High School Diploma

GED

Certificate

Tools

EHR/EMR

Microsoft Office

Job description

The Patient Relations Rep II at Sarasota Memorial Health Care System is responsible for patient-related activities within the office, including scheduling, check-in, checkout, and follow-up communications. This role serves as a liaison between the physician, patient, the office, and the insurance company, and handles collections from patients at checkout.

The position emphasizes compliance, confidentiality, and upholding the organization's Mission, Vision, and Values while delivering service,