Patient Relations Front Office Specialist

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

The Patient Relations Rep II at Sarasota Memorial Health Care System handles patient scheduling, check-in, checkout and follow-up communications in a fast-paced physician office.

As a liaison among physicians, patients and insurance providers, the role requires professionalism, confidentiality and strong Microsoft Office and EHR/EMR skills, with a focus on accurate data entry and courteous patient interactions.

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.
• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Responsibilities

• Patient scheduling, check-in, checkout and follow-up communications.
• Liaison between physician, patient, the office and insurance company.
• Handle collections of monies from patient at time of checkout.

Skills

Computer skills

Data entry

Pleasant and professional demeanor

Relationship building

Initiative and self-direction

Multitasking

Dependability

Microsoft Office (Word, Excel, Outlook

Oral and written communication

Knowledge of third party payers

Education

High School Diploma or GED

Higher level degree/transcripts accepted

Tools

EHR/EMR software

Microsoft Office Suite

Job description

The Patient Relations Rep II at Sarasota Memorial Health Care System handles patient scheduling, check-in, checkout and follow-up communications in a fast-paced physician office.

As a liaison among physicians, patients and insurance providers, the role requires professionalism, confidentiality and strong Microsoft Office and EHR/EMR skills, with a focus on accurate data entry and courteous patient interactions.