Patient Relations Pro II: Scheduling & Care Concierge

Sarasota Memorial Health Care System; North Venice (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to handle patient scheduling, check-in, checkout, and follow-up communications. This role serves as a liaison among physicians, patients, the office, and insurers, and includes handling collections at checkout.

We value confidentiality, integrity, and a positive service mindset aligned with our Mission and Values. Monday through Friday work days are typical, with adherence to compliance standards and patient privacy

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.

Responsibilities

• Handle patient scheduling, check-in, and checkout processes.
• Manage follow-up communications with patients and insurance companies.
• Act as liaison between physicians, patients, the office and insurers.
• Assist with collections of monies from patients at checkout.

Skills

Computer skills

Professional demeanor

Relationship building

Initiative

Multitasking

Reliability

Education

High School Diploma/GED/Certificate

Higher degree/transcripts accepted

Job description

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to handle patient scheduling, check-in, checkout, and follow-up communications. This role serves as a liaison among physicians, patients, the office, and insurers, and includes handling collections at checkout.

We value confidentiality, integrity, and a positive service mindset aligned with our Mission and Values. Monday through Friday work days are typical, with adherence to compliance standards and patient privacy