Patient Experience Specialist II

Sarasota Memorial Health Care System; Sarasota (FL); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an organized healthcare administrative professional to support patient access and scheduling processes. The role involves coordinating patient check-ins, checkouts, and follow-ups, while liaising with physicians, facilities, and insurers to ensure smooth patient flow.

The position emphasizes attention to confidentiality, adherence to compliance standards, and accurate data entry using EHR/EMR systems.

Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Act as liaison between physician, patient, facility and insurance company.
• Handle collections of monies from patient at checkout.
• Maintain strict confidentiality of patient information.
• Meet all compliance standards.

Skills

Computer skills

Data entry

Professional demeanor

Communication

Multitasking

Dependability

Education

High School Diploma or GED

Tools

EHR/EMR

Microsoft Office

Job description

Sarasota Memorial Health Care System is seeking an organized healthcare administrative professional to support patient access and scheduling processes. The role involves coordinating patient check-ins, checkouts, and follow-ups, while liaising with physicians, facilities, and insurers to ensure smooth patient flow.

The position emphasizes attention to confidentiality, adherence to compliance standards, and accurate data entry using EHR/EMR systems.