Patient Experience Coordinator - Front Desk & Scheduling

Novant Health; Wilmington (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Novant Health is seeking a detail-oriented Medical Office Clerk to support front desk operations at our Wilmington clinic. Responsibilities include greeting patients, checking in/out, verifying demographics and insurance, scheduling appointments, and handling payments with HIPAA compliance.

Clinical knowledge and team collaboration are essential. Applicants should have a High School Diploma or GED and at least one year of clerical experience in a medical office.

Qualifications

• Must have High School Diploma or GED.
• One year clerical experience in a medical office setting is required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms and records requests.
• Maintain HIPAA confidentiality and security.
• Manage front desk, waiting room, and daily patient flow.
• Resolve patient concerns professionally and escalate issues as needed.
• Perform additional administrative duties to keep clinic operations running smoothly.

Skills

Verbal communication

Organization

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

Medical terminology

Payor billing knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health is seeking a detail-oriented Medical Office Clerk to support front desk operations at our Wilmington clinic. Responsibilities include greeting patients, checking in/out, verifying demographics and insurance, scheduling appointments, and handling payments with HIPAA compliance.

Clinical knowledge and team collaboration are essential. Applicants should have a High School Diploma or GED and at least one year of clerical experience in a medical office.