Patient Appointment Concierge

Wilmington Health; Wilmington, Northern (NC, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Wilmington Health is seeking an Appointment Scheduling Specialist to manage patient appointments, verify insurance, and handle inquiries with empathy. You will coordinate with providers, enter accurate patient data, and ensure smooth communication among patients, staff, and clinicians.

The role emphasizes accurate data entry, privacy protection under HIPAA, and using scheduling software to optimize daily operations within a busy medical office in Wilmington, NC.

Qualifications

• Experience in a medical office or scheduling role preferred.
• Strong communication and interpersonal skills with empathy.
• Proficiency with scheduling software and EHR systems; ability to multi-task.

Responsibilities

• Schedule, reschedule, confirm, or cancel patient appointments.
• Enter and update patient demographics and insurance information; verify coverage.
• Provide exceptional customer service and address patient inquiries with professionalism.
• Maintain HIPAA compliance and protect patient PHI through standard security practices.

Skills

Customer service

Empathy & active listening

Data entry accuracy

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic Health Record (EHR) systems

Job description

Wilmington Health is seeking an Appointment Scheduling Specialist to manage patient appointments, verify insurance, and handle inquiries with empathy. You will coordinate with providers, enter accurate patient data, and ensure smooth communication among patients, staff, and clinicians.

The role emphasizes accurate data entry, privacy protection under HIPAA, and using scheduling software to optimize daily operations within a busy medical office in Wilmington, NC.