Patient Concierge & Front Desk Specialist

Wilmington Health PLLC; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Wilmington Health is seeking a front office specialist to provide essential administrative support in clinical areas. You will check patients in/out, schedule appointments across facilities, and manage forms and triage sheets with professionalism.

The role requires strong communication, teamwork, and problem-solving to ensure smooth patient flow. Preferred candidates have prior medical office experience and BLS/CPR certification.

Qualifications

• Requires High School Diploma or GED.
• Experience in Medical Office Administration preferred.
• BLS/CPR Certification preferred.

Responsibilities

• Greet, acknowledge and close all patient needs professionally and efficiently.
• Check patients in and out, manage forms, and triage sheets per SOPs.
• Schedule and coordinate patient appointments across multiple facilities.
• Answer calls and direct inquiries; maintain provider schedules.
• Follow appointment, insurance, and cashier processes; support billing inquiries.

Skills

Customer Service

Professionalism/Integrity/Responsibi…

Teamwork/Lean Process Improvement

Interpersonal Relationships/Communic

Judgment/Decision Making/Problem Solv

Quality/Quantity

Organizational Skills/Time Manageme

Education

High School Diploma or GED Equivalent

BLS/CPR Certification

Job description

Wilmington Health is seeking a front office specialist to provide essential administrative support in clinical areas. You will check patients in/out, schedule appointments across facilities, and manage forms and triage sheets with professionalism.

The role requires strong communication, teamwork, and problem-solving to ensure smooth patient flow. Preferred candidates have prior medical office experience and BLS/CPR certification.