Patient Experience Coordinator — Front Desk & Scheduling

Colorado In Motion

Tucson (AZ)

On-site

USD 22,000 - 24,000

Full time

3 days ago

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Benefits offered by this job

Health, Dental, Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d;

Clear growth pathways; leadership in/跨

Collaborative team culture

Job summary

ProActive Physical Therapy Specialists in East Tucson seeks a full-time Front Desk Medical Receptionist to greet patients and manage check-in/out, scheduling, and basic billing. You will be the first voice and face, setting a warm, organized tone for every visit.

This role requires strong communication and multitasking abilities, with comfort using EMR systems, scheduling software, and spreadsheets. A patient-centered, detail-oriented approach is essential to support the clinical team and

Qualifications

High School Diploma or GED required.
Experience in a medical front desk or healthcare setting preferred but not required.
Strong communication, organization, multitasking, and follow-up skills.
Comfort using computers, scheduling systems, electronic medical records, email, and basic spreadsheets.
Calm, patient-centered approach with attention to detail.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Manage front desk operations including patient check-in/out, scheduling, insurance verification, and phone calls.
Review, schedule, and follow up on referrals by gathering information and updating records.
Keep patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
Collect copays, balances, and other payments accurately and professionally.
Uphold HIPAA standards in front desk interactions and documentation.