Patient Experience Coordinator | Front Desk & Scheduling

Athletico Physical Therapy; Texas; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

HSA/FSA

401(k) plan

PTO 15 days

Holidays off

Life insurance

EAP

Gym discounts

Commuter benefits

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role supports revenue cycle performance and collaborates with clinical teams.

Responsibilities include education on payment options, collecting payments, scheduling, EMR usage, and data integrity with HIPAA compliance. The position is full-time across multiple Texas clinics and offers comprehensive benefits.

Qualifications

• 1-2 years of customer service in a high-volume front-office role
• Proficient with MS Office and data entry tasks
• Knowledge of healthcare insurance benefits and billing processes
• Ability to meet performance metrics and adapt to process changes

Responsibilities

• Greet patients and manage front-office interactions with empathy
• Complete patient intake, verify demographics and insurance eligibility
• Educate patients on financial responsibilities and payment options
• Collect time-of-service payments and meet collection targets
• Coordinate scheduling and communicate with clinical teams
• Use EMR dashboards to track metrics and improve accuracy
• Ensure HIPAA compliance and data privacy

Skills

Customer service

MS Office

Insurance knowledge

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR

Scheduling tools

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. This role supports revenue cycle performance and collaborates with clinical teams.

Responsibilities include education on payment options, collecting payments, scheduling, EMR usage, and data integrity with HIPAA compliance. The position is full-time across multiple Texas clinics and offers comprehensive benefits.