Patient Experience Coordinator - Front Desk & Scheduling

aspendental; Richardson (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health plan

Dental plan

Vision plan

401(k) with match

Career development

Training program

Continuous learning

Job summary

Aspen Dental is looking for a Patient Experience Coordinator to join our team in a front-office capacity. You’ll handle daily tasks to create lasting impressions and build trust with patients, starting with a four-week training program and ongoing support from a Manager.

The role emphasizes superior customer service, insurance verification, appointment scheduling, and accurate payments processing within a friendly, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills with an ethical mindset.
• High regard for time management.
• Organized and detail oriented.
• Must be age 18 or older.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection.
• Balance nightly deposits and credit card processing.
• Additional tasks as assigned by the Manager.

Skills

Communication skills

Time management

Organized

Attention to detail

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

Aspen Dental is looking for a Patient Experience Coordinator to join our team in a front-office capacity. You’ll handle daily tasks to create lasting impressions and build trust with patients, starting with a four-week training program and ongoing support from a Manager.

The role emphasizes superior customer service, insurance verification, appointment scheduling, and accurate payments processing within a friendly, team-oriented environment.