Patient Experience Coordinator: Front Desk & Scheduling

VSP Ventures; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

VSP Vision is seeking an attentive front desk administrator in Reno to deliver a high-quality patient experience, greet patients, and guide them smoothly through the eye care journey. You will coordinate scheduling, collect payments, document patient information, answer calls, and triage inquiries to ensure efficient patient flow.

This role requires strong MS Office skills, the ability to multitask in a fast-paced clinic, and excellent written and verbal communication to support staff and

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to manage multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Excellent verbal communication to handle inquiries.
• Strong written communication to document customer situations.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Skills

Administrative experience

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Customer needs assessment

Problem solving

Discretion

Active listening

Remote/hybrid engagement

Tools

MS Office

Job description

VSP Vision is seeking an attentive front desk administrator in Reno to deliver a high-quality patient experience, greet patients, and guide them smoothly through the eye care journey. You will coordinate scheduling, collect payments, document patient information, answer calls, and triage inquiries to ensure efficient patient flow.

This role requires strong MS Office skills, the ability to multitask in a fast-paced clinic, and excellent written and verbal communication to support staff and