Patient Experience & Scheduling Coordinator

VSP Vision; Chino (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

VSP Vision is seeking a patient-focused front desk administrator in California to ensure a warm welcome and smooth check-in/check-out experience. You will document patient details, handle payments, and maintain accurate, confidential records, while coordinating appointments and supporting multiple departments in a fast-paced environment.

The role requires strong MS Office skills, professional communication, and the ability to manage multiple tasks while delivering exceptional service to patients

Qualifications

• One to two years of administrative experience with at least one year providing administrative support
• Ability to perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• For remote or hybrid roles, must demonstrate engagement in virtual environments, including camera presence during meetings

Responsibilities

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Job description

VSP Vision is seeking a patient-focused front desk administrator in California to ensure a warm welcome and smooth check-in/check-out experience. You will document patient details, handle payments, and maintain accurate, confidential records, while coordinating appointments and supporting multiple departments in a fast-paced environment.

The role requires strong MS Office skills, professional communication, and the ability to manage multiple tasks while delivering exceptional service to patients