Eye Care Patient Experience Lead

Socket.dev; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

VSP Vision is seeking a front desk administrator to welcome patients and manage the patient flow in our eye care practice. You will document patient information, update records, and handle payments while ensuring a flawless patient transition.

The role requires 1–2 years of administrative experience, strong MS Office skills, and excellent verbal and written communication. It is an onsite position focused on delivering high-quality service and team coordination.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Fast-paced environment requires ability to multitask effectively.
• Working knowledge of MS Office package.
• Excellent verbal communication to prioritize tasks and handle inquiries.
• Excellent written communication to document situations clearly.
• Strong interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to listen, process transactions, and interact with customers simultaneously.

Responsibilities

• Welcome and greet patients to provide a high-quality experience.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain organized patient records with confidentiality.
• Coordinate scheduling and prepare charts for appointments.
• Perform administrative tasks such as reports and records releases.
• Keep a clean, organized front desk and entry area.
• Collaborate with staff across departments and support special projects.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Active listening

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking a front desk administrator to welcome patients and manage the patient flow in our eye care practice. You will document patient information, update records, and handle payments while ensuring a flawless patient transition.

The role requires 1–2 years of administrative experience, strong MS Office skills, and excellent verbal and written communication. It is an onsite position focused on delivering high-quality service and team coordination.