Patient Experience Coordinator — Front Desk & Scheduling

LifeStance Health; Greensboro (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health is seeking a Practice Coordinator in Greensboro, NC, to manage front office daily activities and ensure high-quality customer service for in-person and remote patients and clinicians.

Starting at $20.25 per hour, with quarterly bonus/incentive potential, this full-time role supports operational excellence, patient support, and clinician coordination in a growing mental health practice group.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role.
• Experience with EMR systems and Microsoft Office preferred.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.

Skills

Multitasking

Communication

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Greensboro, NC, to manage front office daily activities and ensure high-quality customer service for in-person and remote patients and clinicians.

Starting at $20.25 per hour, with quarterly bonus/incentive potential, this full-time role supports operational excellence, patient support, and clinician coordination in a growing mental health practice group.