Patient Care Front Desk Coordinator

LifeStance Health; Concord (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life Insurance

401k match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Concord, NH is seeking a Practice Coordinator to manage front office daily activities for the practice location, delivering great patient service in person and remotely. You will handle scheduling, patient check-in/out, payments, insurance verifications, and support clinicians with admin tasks, ensuring accuracy and a positive patient experience at LifeStance Health.

This full-time role offers benefits and opportunities to grow within a fast‑growing national mental health

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor's degree preferred.
• 1+ year of experience in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
• Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

Skills

Multitasking

Teamwork

Communication skills

MS Office

EMRs

HIPAA compliance

Education

High School Diploma or equivalent

Associates/Bachelor's degree preferred

Tools

EMR systems

Job description

LifeStance Health in Concord, NH is seeking a Practice Coordinator to manage front office daily activities for the practice location, delivering great patient service in person and remotely. You will handle scheduling, patient check-in/out, payments, insurance verifications, and support clinicians with admin tasks, ensuring accuracy and a positive patient experience at LifeStance Health.

This full-time role offers benefits and opportunities to grow within a fast‑growing national mental health