Patient Experience Coordinator: Front Desk & Scheduling

Ivy Health; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Pet insurance

Parental leave

Short- and long-term disability

Employee Assistance Program (EAP) + a”

Discount program

Complimentary therapy services

401(k) with company match

Up to 20 PTO days, 6 holidays, 2 CEU

Job summary

Ivy Health in Lehigh Valley, PA is seeking a Patient Coordinator to be the first contact for patients, ensuring a welcoming, organized clinic experience. You will support front office tasks including patient registration, scheduling, and maintaining accurate records to help the clinical team run smoothly.

Join a multidisciplinary team delivering physical therapy, occupational therapy, speech therapy, and ABA services.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to deliver exceptional patient service.
• Adaptable and positive attitude toward fluctuating workloads.
• Eagerness to learn and grow within the organization.
• Dedication to delivering quality patient outcomes and care.

Responsibilities

• Serve as the first point of contact for patients and families.
• Assist with patient registration and scheduling.
• Maintain accurate patient records and coordinate appointments with the clinical team.
• Provide excellent customer service to patients and families.

Skills

Administrative experience

Microsoft Office

Time management

Multitasking

Customer service

Adaptability

Eagerness to learn

Quality of care

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Health in Lehigh Valley, PA is seeking a Patient Coordinator to be the first contact for patients, ensuring a welcoming, organized clinic experience. You will support front office tasks including patient registration, scheduling, and maintaining accurate records to help the clinical team run smoothly.

Join a multidisciplinary team delivering physical therapy, occupational therapy, speech therapy, and ABA services.