Patient Coordinator

Ivy Health; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Pet insurance

Parental leave

Short- and long-term disability

Employee Assistance Program (EAP) + a”

Discount program

Complimentary therapy services

401(k) with company match

Up to 20 PTO days, 6 holidays, 2 CEU

Job summary

Ivy Health in Lehigh Valley, PA is seeking a Patient Coordinator to be the first contact for patients, ensuring a welcoming, organized clinic experience. You will support front office tasks including patient registration, scheduling, and maintaining accurate records to help the clinical team run smoothly.

Join a multidisciplinary team delivering physical therapy, occupational therapy, speech therapy, and ABA services.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to deliver exceptional patient service.
• Adaptable and positive attitude toward fluctuating workloads.
• Eagerness to learn and grow within the organization.
• Dedication to delivering quality patient outcomes and care.

Responsibilities

• Serve as the first point of contact for patients and families.
• Assist with patient registration and scheduling.
• Maintain accurate patient records and coordinate appointments with the clinical team.
• Provide excellent customer service to patients and families.

Skills

Administrative experience

Microsoft Office

Time management

Multitasking

Customer service

Adaptability

Eagerness to learn

Quality of care

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position Summary

The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience. This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team. The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Location

Lehigh Valley, PA

Job Description

Join Ivy Health’s dedicated team where you are not just an employee but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Why Choose Ivy Health?

Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.

Exceptional Workplace: A prestigious honor to be recognized by Gallup as an Exceptional Workplace, recognizing the most engaged workplace cultures in the world.

Innovative Resources & Mentorship:Access to abundant resources, robust mentorship, and career advice for unparalleled success.

Exceeding Expectations:Deliver best-in-class care and witness exceptional patient outcomes.

Empowering Values:Live by values that prioritize teamwork, growth, and serving others.

Incentives Galore:

Benefits

• Medical, dental, vision, and pet insurance
• Paid parental leave, short- and long-term disability
• Employee Assistance Program (EAP) + discount program
• Complimentary therapy services
• 401(k) with company match
• Up to 20 PTO days, 6 holidays, 2 CEU days, and CEU reimbursement annually

Position Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

Compensation

Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

About Ivy Health

ivyhealth.com Welcome to Ivy Health Join us on our mission to inspire & enable people to live life to the fullest! Ivy Health is a growing team of orthopedic and pediatric outpatient physical, occupational, speech, and ABA therapy clinics with over 500 locations throughout the Northeast, Mid-Atlantic, Midwest, and Southeast. Through a shared commitment to clinical excellence, we work as a unified team to serve each person to the best of our ability. Combining our clinical objectives and company culture, you can see why Ivy is committed to providing endless opportunities to every teammate through professional development tracks, continuing education, leadership development, residency cohorts, mentorship programs, and many other resources.