Dental Treatment Coordinator — Patient Experience Lead

Iowa Dental Implants and Oral Surgery; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401k match

Health Savings Account

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

Employee Assistance Program

BLS/CPR Certification

Career advancement

Discount marketplace

Job summary

Paradigm Oral Health in West Des Moines, IA is seeking a Treatment Coordinator to connect clinical expertise with an outstanding patient experience. You will guide patients through treatment plans, discuss financial options, and ensure each interaction is professional and caring.

Ideal candidates have strong customer service skills, are detail-oriented, and can work with a busy dental team. Previous dental experience is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.
• Medical or dental experience preferred.

Responsibilities

• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

Friendly personality

Office skills

Organizational skills

Leadership

Cross-functional teamwork

Education

High school diploma or equivalent

Job description

Paradigm Oral Health in West Des Moines, IA is seeking a Treatment Coordinator to connect clinical expertise with an outstanding patient experience. You will guide patients through treatment plans, discuss financial options, and ensure each interaction is professional and caring.

Ideal candidates have strong customer service skills, are detail-oriented, and can work with a busy dental team. Previous dental experience is a plus but not required.