Patient Access & Call Center Coordinator

Kids for the Future; Village of Blasdell (NY); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

403b match

Health savings accounts

Job summary

Neighborhood Health Center in Blasdell, NY is seeking a friendly Call Center Specialist to greet callers, route inquiries, and schedule appointments across departments. You will use an EMR system to update patient data and ensure accurate records while delivering compassionate service.

Requirements include at least one year of call center or customer service experience, a high school diploma, and strong English communication (Spanish is a plus).

Qualifications

• At least one year of call center/telephone customer service experience is required.
• EHR knowledge preferred but not required.
• Able to read, write and speak English; second language Spanish is preferred.
• Must be available to work any shift Monday-Friday between 7:45 a.m. and 6:00 p.m.

Responsibilities

• Answer telephone calls and assist callers
• Direct calls that need immediate attention to the appropriate department/staff
• Schedule appointment for all departments and locations in accordance with organizational guidelines
• Verify patient information; correct and update patient information in the computer system and obtain preferred usual provider on all patients
• Use the EMR to send clinical messages to the appropriate departments
• Document cancelled appointments in the computer
• Confirm appointments as directed
• Fill provider schedules using various reports to complete this task

Skills

Call center experience

Customer service

Spanish (bonus)

Education

High school diploma

Tools

EMR/EHR system

Job description

Neighborhood Health Center in Blasdell, NY is seeking a friendly Call Center Specialist to greet callers, route inquiries, and schedule appointments across departments. You will use an EMR system to update patient data and ensure accurate records while delivering compassionate service.

Requirements include at least one year of call center or customer service experience, a high school diploma, and strong English communication (Spanish is a plus).