Patient Experience Coordinator - Front Desk

Las Mercedes Management; Miami (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Las Mercedes Management in Miami, FL is seeking a Front Desk professional to ensure a pleasant and courteous experience for patients and visitors, handling calls and in-person interactions. The role involves scheduling visits, verifying insurance, processing payments, and coordinating transportation as needed.

The ideal candidate will have high school education or GED, strong customer service and interpersonal skills, and prior medical office experience.

Qualifications

• High school graduate or GED required.
• Customer service and interpersonal skills essential.
• Previous medical office setting experience preferred.

Responsibilities

• Greeting patients and visitors as they enter the center.
• Answer telephones promptly and professionally.
• Schedule primary care visits and other appointments.
• Verify patient insurance information per plan policy.
• Collect and log co-payments and payments; provide receipts.
• Contact patients one day prior to scheduled appointments.
• Process new patients by scanning insurance cards, IDs, and documents.
• Maintain professional conduct and appearance at all times.
• Arrange patient transportation when needed to facilitate appointments.
• Safeguard patient privacy and confidentiality.
• Proficient in EMR and Patterson Software.
• Perform other duties as directed by the Manager.

Skills

Customer service

Interpersonal skills

Professional conduct

Education

High school diploma or GED

Tools

EMR

Patterson Software

Job description

Las Mercedes Management in Miami, FL is seeking a Front Desk professional to ensure a pleasant and courteous experience for patients and visitors, handling calls and in-person interactions. The role involves scheduling visits, verifying insurance, processing payments, and coordinating transportation as needed.

The ideal candidate will have high school education or GED, strong customer service and interpersonal skills, and prior medical office experience.