Patient Experience Concierge – Medical Office

ADP, Inc.; Miami (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

ADP, Inc. in Miami is seeking a Front Desk professional to ensure patients and visitors have a pleasant, courteous experience, handling front-desk duties in person or by phone. Responsibilities include greeting, answering calls, scheduling visits, verifying insurance, collecting payments, arranging transportation, and safeguarding privacy.

Proficiency in EMR and Patterson Software is required. Candidates should have a high school diploma or GED and customer service skills; prior medical office

Formación

• High school graduate or GED.
• Customer service and interpersonal skills required.
• Experience in a medical office setting preferred.

Responsabilidades

• Greeting patients and visitors when they enter the center.
• Answer telephones promptly and professionally.
• Schedules primary care visits and other appointments accordingly.
• Verify patient insurance information, per plan policy.
• Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
• Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
• Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
• Maintains professional conduct and appearance at all times.
• Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
• Safeguard patient privacy and confidentiality.
• Proficient in EMR and Patterson Software
• Performs other assigned duties as directed by the Manager.

Conocimientos

Customer service

Interpersonal skills

Medical office experience

Educación

High school diploma or GED

Herramientas

EMR

Patterson Software

Descripción del empleo

ADP, Inc. in Miami is seeking a Front Desk professional to ensure patients and visitors have a pleasant, courteous experience, handling front-desk duties in person or by phone. Responsibilities include greeting, answering calls, scheduling visits, verifying insurance, collecting payments, arranging transportation, and safeguarding privacy.

Proficiency in EMR and Patterson Software is required. Candidates should have a high school diploma or GED and customer service skills; prior medical office