Front Desk

Las Mercedes Management; Miami (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Las Mercedes Management in Miami, FL is seeking a Front Desk professional to ensure a pleasant and courteous experience for patients and visitors, handling calls and in-person interactions. The role involves scheduling visits, verifying insurance, processing payments, and coordinating transportation as needed.

The ideal candidate will have high school education or GED, strong customer service and interpersonal skills, and prior medical office experience.

Qualifications

• High school graduate or GED required.
• Customer service and interpersonal skills essential.
• Previous medical office setting experience preferred.

Responsibilities

• Greeting patients and visitors as they enter the center.
• Answer telephones promptly and professionally.
• Schedule primary care visits and other appointments.
• Verify patient insurance information per plan policy.
• Collect and log co-payments and payments; provide receipts.
• Contact patients one day prior to scheduled appointments.
• Process new patients by scanning insurance cards, IDs, and documents.
• Maintain professional conduct and appearance at all times.
• Arrange patient transportation when needed to facilitate appointments.
• Safeguard patient privacy and confidentiality.
• Proficient in EMR and Patterson Software.
• Perform other duties as directed by the Manager.

Skills

Customer service

Interpersonal skills

Professional conduct

Education

High school diploma or GED

Tools

EMR

Patterson Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk

Miami, FL, US

Title of Position: Front Desk

Position Summary:To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.

Responsibilities:

• Greeting patients and visitors when they enter the center.


• Answer telephones promptly and professionally.


• Schedules primary care visits and other appointments accordingly.


• Verify patient insurance information, per plan policy.


• Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.


• Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.


• Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.


• Maintains professional conduct and appearance at all times.


• Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.


• Safeguard patient privacy and confidentiality.


• Proficient in EMR and Patterson Software


• Performs other assigned duties as directed by the Manager.

Qualifications:

High school graduate or GED

Customer service and interpersonal skills

Previous medical office setting experience preferred